FAQs
UPS
Q: Can you use a generator after a UPS outage?
Back-up UPS units can be recharged using a generator after a power failure. However, there are three prerequisites that need to be met. Firstly, the generator's power output must be more than twice the power of the UPS.
Secondly, the generator's output voltage should fall within the acceptable range of the input voltage of the UPS.
Thirdly, the frequency of the generator should reach 50Hz. If the UPS fails to receive electricity from the generator after a power failure, it means that one or two of these conditions are missing. In such cases, the accelerator of the motor can be adjusted to enable it to adapt to the situation.
Q: Is there a surge proof outlets?
The Battery Backup UPS has anti-surge outlets. Please refer to our product details page for specific quantities.
Q: An explanatory note on batteries.
All our UPS batteries are lead-acid batteries that operate in gradient discharge mode rather than linear discharge mode. The value displayed on the screen should be considered as a reference only and not the final value. The actual final test value must be used as the definitive measurement.
Q: Does it have alarm feature?
Yes, the equipment produces a prompt sound every 10 seconds when it starts operating. However, we have made significant improvements based on customer feedback. Now, when the prompt sound begins, you can press the button located on the front of the equipment to turn it off. This ensures that you will not be disturbed by constant beeping sounds while you work or rest.
Q: Can I replace the battery?
It can be replaced, but for safety reasons, it is not recommended to replace it by yourself because of the tight design of the equipment.
Q: Can the UPS be monitored over the network?
Download and install the software to view.
Q: Does the software work with all systems?
Fits for WINDOWS LINUX and Intel chip MAC system(macOS Big Sur10.5-11.3). Adaptation of M1 is being upgraded, but this does not affect the use of the product.
Q: Is there an ethernet port?
Not.
Q: What is the purpose of a UPS account?
The account allows you to manage your shipping and delivery preferences, track packages, and access various services online. It provides a convenient way to streamline your shipping needs.
Q: How do I create an account?
Please click on the "Log in" or "Create Account" option. You'll need to provide some basic information and create a username and password.
Q: Is there a cost associated with creating an account?
No, creating an account is free of charge.
Q: What should I do if I forget my account password?
If you forget your password, click on the "Forgot Password" on the login page. You'll be guided through the process of resetting your password.
Q: Is my account information secure?
SKE takes data security seriously. Your account information is protected with encryption and other security measures to ensure the safety of your data.
Q: How can I update my account information, such as my address or contact details?
Log in to your account and navigate to the profile or account settings section. There, you can update your personal and contact information as needed.
Q: What is the estimated delivery time for my order?
Delivery times vary depending on the shipping method and your location. Please refer to our Shipping Policy or check the estimated delivery date provided during the checkout process for more specific information.
Q: How can I track my order?
You can track your order by using the tracking number provided in your order confirmation email. Alternatively, you can log in to your account on our website to check the status and tracking information for your order.
Q: What are the shipping costs?
Shipping costs depend on the shipping method, destination, and the weight/size of your order. You can find detailed information about shipping costs in the Shipping Policy section on our website.
Q: Can I change my shipping address after I've placed an order?
We can attempt to change your shipping address if your order hasn't shipped yet. Please contact our customer support as soon as possible to request a change. However, we can't guarantee that we can make the change if the order is already in transit.
Q: What should I do if my order is delayed or hasn't arrived yet?
If your order is delayed or hasn't arrived within the estimated delivery time, please contact our customer support. They will help you track your order and resolve any issues.
Q: What happens if my order arrives damaged or with missing items?
If your order arrives damaged or with missing items, please contact our customer support immediately.
Q: What happens if my package is marked as "Delivered" but I haven't received it?
If your package is marked as "Delivered" but you haven't received it, we recommend the following steps:
Check with neighbors or household members in case it was delivered to the wrong address.
Contact the shipping carrier for more information on the delivery status.
Reach out to our customer support if the issue is not resolved.
Q: What should I do if my tracking information hasn't been updated in a while?
If your tracking information hasn't been updated for an extended period, it may be due to various reasons, including carrier delays. You can contact our customer support for assistance, and they can help investigate the status of your shipment.
Q: Can I cancel my order after it has been shipped?
Once an order has been shipped, it cannot be canceled. If you no longer want the items, you may need to return them following our return policy after receiving the package.
Q: What payment methods do we accept?
We accept multiple payment methods, including credit cards, PayPal, etc. You can choose your preferred payment method on the checkout page.
Q: Is it safe to enter my payment information on your website?
Yes, it is safe to enter your payment information on our website. We use secure, encrypted connections (SSL) to protect your data. Additionally, we follow industry best practices to safeguard your payment details.
Q: When will my credit card be charged for my order?
Your credit card will be charged at the time of order placement. In case of pre-orders or items with longer processing times, your card may be authorized at the time of purchase but not charged until the order is ready to ship.
Q: Do you store my credit card information?
No, we do not store your credit card information on our servers. We prioritize your security, and our payment processing is handled by trusted third-party payment processors who are compliant with industry security standards.
Q: I received an error message during payment. What should I do?
If you encounter an error message during the payment process, please double-check the information you entered. If the issue persists, contact our customer support for assistance in resolving the payment problem.
Q: Are there any additional fees for using certain payment methods?
We do not charge additional fees for most payment methods. However, some payment processors or financial institutions may have their own fees or currency conversion charges. Please check with your payment provider for specific details.
Q: Can I pay with multiple payment methods for a single order?
At this time, we can only accept a single payment method for each order. If you wish to use multiple payment methods, you may need to place separate orders.
Q: Can I get a refund or cancel my order after I've made a payment?
Refunds and order cancellations are subject to our Refund and Cancellation Policy. Please review our policy on our website to understand the conditions under which refunds or cancellations are possible.
Q: How do I dispute a payment or report unauthorized charges on my account?
If you believe there are unauthorized charges on your account or need to dispute a payment, please contact our customer support for assistance. We will guide you through the resolution process.