Service Information
Shipping Policy
Return & Refund
Payment Policy
Warranty Request
Shipping Policy
At SKE Power, we are committed to providing a seamless and reliable shipping experience for our valued customers. Please take a moment to familiarize yourself with our shipping policy to ensure a smooth delivery process.
Free Shipping:
We take pride in offering free shipping on all orders. Regardless of your purchase, you can enjoy the convenience of having your items delivered to your doorstep without any shipping fees. This allows you to shop with confidence, knowing that the price you see is the price you pay.
Order Processing:
All orders placed with us are processed within 1-2 business days, excluding weekends and holidays, upon receiving your order confirmation. Our dedicated team works diligently to prepare your items for shipment, ensuring prompt dispatch.
Shipping Options:
We have partnered with reputable shipping companies such as UPS, USPS, and DHL to ensure the safe and timely delivery of your products. Our free shipping option typically takes 3-7 business days to reach its final destination, excluding weekends and holidays. Rest assured that your order will be handled with care throughout the entire shipping process.
Tracking Your Order:
Once your order has been processed and shipped to the distribution facility, you will receive a tracking number via email. This tracking number allows you to monitor the progress of your package. Initially, the status will show as "On Its Way," and as soon as it changes to "In Transit," you can expect your order to arrive within the next 3-7 business days.
If you want to track your order please click here to go to the Order Tracker page.
Address Changes:
We understand that circumstances may require you to change the delivery address for your order. However, please note that once your package is in transit, we are unable to modify the delivery address. If you need to make changes, kindly contact our support team at 邮箱 within 1 business day of placing your order, and we will do our best to assist you.
To guarantee the safety of your items during transit, we utilize sturdy boxes with internal protective materials. Our packaging is designed to withstand the rigors of shipping, ensuring that your order arrives in pristine condition.
We are dedicated to providing an exceptional shipping experience, and our commitment to free shipping is part of that promise. Should you have any questions or concerns regarding your shipment, please don't hesitate to reach out to our dedicated support team.
Thank you for choosing SKE Power UPS. We appreciate your business and look forward to serving you again in the future.
Contact Information
We are committed to ensuring a worry-free shopping experience for you. If you have any concerns about your order, our Return and Refund policy is outlined below.
30-Day Return Policy
We offer a 30-day return policy, starting from the date you received your order. If for any reason you are not entirely satisfied with your purchase, you may request a return within this timeframe. To be eligible for a return, the item must be in its original condition, unused, with all tags attached, and in the original packaging. Additionally, you will need to provide the receipt or proof of purchase.
Return Process
To initiate a return, please contact our support team at Once your return is accepted, our team will provide you with a return label and detailed instructions on how and where to send the product. Please note that the return shipping costs will be your responsibility. We recommend using a trackable shipping method to ensure the safe return of the item.
Upon receiving the returned product, our team will conduct a thorough inspection, which may take 1-7 business days. Once the inspection is complete and the item meets our return policy criteria, we will issue a refund in the original form of payment or send you a replacement, depending on your preference.
Please note that items returned without prior authorization will not be accepted.
Damage, Wrong Products, Or Issues
We take great care in packaging and shipping your orders. However, if you receive a defective, damaged, or incorrect item, please contact us immediately at We will promptly assist you in resolving the issue by providing a replacement.
We only offer exchanges for products that are damaged, the wrong size, or defective. If you need to exchange an item, please reach out to our support team at We will guide you through the exchange process and ensure that you receive a replacement item that meets your satisfaction.
Restocking Fee
We do not charge a restocking fee on returns.
Return Shipping Fee
The return shipping fee must be borne by the customer himself.
Refund & Order Cancellation
If your product is still being processed, you may request an order cancellation and a full refund. However, if your order has already been fulfilled and you have received a DHL or Hermes tracking number, we kindly request that you wait until the package arrives before initiating the return process.
If you have any questions or require further assistance regarding returns and refunds, please don't hesitate to contact our support team at We are here to provide you with exceptional customer service and ensure your shopping experience with us is enjoyable.
Contact Information
We aim to provide you with a convenient and seamless payment experience. Please familiarize yourself with our payment policy to ensure a smooth shopping process.
Accepted Payment Methods
We offer a range of convenient payment options to suit your preferences:
·Credit Cards:Visa, Mastercard, American Express, Discover, JCB, Diners Club, Maestro.
  • ·Paypal: We offer the flexibility of paying through your PayPal account.
    Payment Security
    We prioritize the security of your payments. Your payment information is transmitted through secure encryption channels to safeguard your privacy. We do not store your credit card information or other sensitive payment data.
    Changes to Payment Policy
    We reserve the right to amend this Payment Policy at any time without prior notice. Any changes to this Policy will be effective immediately upon posting on our website.
    Payment Issues and Inquiries
    If you encounter any issues during the payment process or require assistance, our customer support team is here to help. You can reach us through:
    Email: 待定
    We look forward to providing you with a secure and convenient payment experience. If you have any questions or concerns regarding our Payment Policy, please feel free to contact us.
    Contact Information
    1. Limited Warranty
    We guarantee that the Product you have purchased will be free from manufacturing defects and material failures under normal use and maintenance conditions. These warranty terms only apply to properly used and maintained products. The following situations are not covered by the warranty:
    (a) Damage to the product's appearance or tampering with the labels.
    (b) Unauthorized repairs, modifications, or component replacements.
    (c) Damage caused by accidents, natural disasters, power fluctuations, or other force majeure events.
    (d) Failure to use, operate, or maintain the product according to the instructions and user guide requirements.
    2. Warranty Period
    Each UPS unit is protected by a limited warranty that ensures it remains free from material and workmanship defects for a specific duration from the date of purchase. The warranty duration varies depending on the UPS model chosen.
    Warranty Process
    (a) If you discover any issues with the Product, please contact our customer service team immediately and provide detailed information about the problem and product.
    (b) Our customer service team will consult with you and guide you through initial troubleshooting steps.
    (c) If initial troubleshooting does not resolve the issue, we will provide further technical support or arrange for repair services as required.
    (d) During the warranty period, we will cover the transportation and repair costs incurred due to product quality issues, excluding costs resulting from accidental damage, misuse, or improper usage.
    4. Exchange
    We only offer exchanges for products that are damaged, the wrong size, or defective. If you need to exchange an item, please reach out to our support team at our email. We will guide you through the exchange process and ensure that you receive a replacement item that meets your satisfaction.
    5. Limited to Original Consumer Buyer
    The warranty on SKE Power's product is limited to the original consumer purchaser and is not transferable to any subsequent owner.
    6. Exclusions
    Please note that our warranty does not cover any damages resulting from misuse, abuse, negligence, accidents, unauthorized modifications, or improper installation of the UPS unit. We are not liable for any indirect, incidental, consequential, or special damages arising from the use or performance of our products. It is essential to follow the instructions provided in the user manual to ensure optimal performance and avoid any potential issues that may void the warranty.
    The above terms and conditions are subject to change. For the most up-to-date warranty information, please refer to the warranty documentation provided with your UPS unit or contact our customer service team.
    Contact Information