We are committed to ensuring a worry-free shopping experience for you. If you have any concerns about your order, our Return and Refund policy is outlined below.

We offer a 30-day return policy, starting from the date you received your order. If for any reason you are not entirely satisfied with your purchase, you may request a return within this timeframe. To be eligible for a return, the item must be in its original condition, unused, with all tags attached, and in the original packaging. Additionally, you will need to provide the receipt or proof of purchase.

To initiate a return, please contact our support team at Email:service@skepower.com. Once your return is accepted, our team will provide you with a return label and detailed instructions on how and where to send the product. Please note that the return shipping costs will be your responsibility. We recommend using a trackable shipping method to ensure the safe return of the item.
Upon receiving the returned product, our team will conduct a thorough inspection, which may take 1-7 business days. Once the inspection is complete and the item meets our return policy criteria, we will issue a refund in the original form of payment or send you a replacement, depending on your preference.
Please note that items returned without prior authorization will not be accepted.

We take great care in packaging and shipping your orders. However, if you receive a defective, damaged, or incorrect item, please contact us immediately at Email:service@skepower.com. We will promptly assist you in resolving the issue by providing a replacement.

We only offer exchanges for products that are damaged, the wrong size, or defective. If you need to exchange an item, please reach out to our support team at Email:service@skepower.com. We will guide you through the exchange process and ensure that you receive a replacement item that meets your satisfaction.

We do not charge a restocking fee on returns.

The return shipping fee must be borne by the customer himself.

If your product is still being processed, you may request an order cancellation and a full refund. However, if your order has already been fulfilled and you have received a DHL or Hermes tracking number, we kindly request that you wait until the package arrives before initiating the return process.
If you have any questions or require further assistance regarding returns and refunds, please don't hesitate to contact our support team at Email:service@skepower.com. We are here to provide you with exceptional customer service and ensure your shopping experience with us is enjoyable.

We aim to provide you with a convenient and seamless payment experience. Please familiarize yourself with our payment policy to ensure a smooth shopping process.

We offer a range of convenient payment options to suit your preferences:
·Credit Cards:Visa, Mastercard, American Express, Discover, JCB, Diners Club, Maestro.

·Paypal: We offer the flexibility of paying through your PayPal account.

We prioritize the security of your payments. Your payment information is transmitted through secure encryption channels to safeguard your privacy. We do not store your credit card information or other sensitive payment data.

We reserve the right to amend this Payment Policy at any time without prior notice. Any changes to this Policy will be effective immediately upon posting on our website.

If you encounter any issues during the payment process or require assistance, our customer support team is here to help. You can reach us through:

We look forward to providing you with a secure and convenient payment experience. If you have any questions or concerns regarding our Payment Policy, please feel free to contact us.

We guarantee that the Product you have purchased will be free from manufacturing defects and material failures under normal use and maintenance conditions. These warranty terms only apply to properly used and maintained products. The following situations are not covered by the warranty:
(a) Damage to the product's appearance or tampering with the labels.
(b) Unauthorized repairs, modifications, or component replacements.
(c) Damage caused by accidents, natural disasters, power fluctuations, or other force majeure events.
(d) Failure to use, operate, or maintain the product according to the instructions and user guide requirements.

Each UPS unit is protected by a limited warranty that ensures it remains free from material and workmanship defects for a specific duration from the date of purchase. The warranty duration varies depending on the UPS model chosen.

(a) If you discover any issues with the Product, please contact our customer service team immediately and provide detailed information about the problem and product.
(b) Our customer service team will consult with you and guide you through initial troubleshooting steps.
(c) If initial troubleshooting does not resolve the issue, we will provide further technical support or arrange for repair services as required.
(d) During the warranty period, we will cover the transportation and repair costs incurred due to product quality issues, excluding costs resulting from accidental damage, misuse, or improper usage.

We only offer exchanges for products that are damaged, the wrong size, or defective. If you need to exchange an item, please reach out to our support team at our email. We will guide you through the exchange process and ensure that you receive a replacement item that meets your satisfaction.

The warranty on SKE Power's product is limited to the original consumer purchaser and is not transferable to any subsequent owner.

Please note that our warranty does not cover any damages resulting from misuse, abuse, negligence, accidents, unauthorized modifications, or improper installation of the UPS unit. We are not liable for any indirect, incidental, consequential, or special damages arising from the use or performance of our products. It is essential to follow the instructions provided in the user manual to ensure optimal performance and avoid any potential issues that may void the warranty.
The above terms and conditions are subject to change. For the most up-to-date warranty information, please refer to the warranty documentation provided with your UPS unit or contact our customer service team.