Return & Refund
We are committed to ensuring a worry-free shopping experience for you. If you have any concerns about your order, our Return and Refund policy is outlined below.
30-Day Return Policy
We offer a 30-day return policy, starting from the date you received your order. If for any reason you are not entirely satisfied with your purchase, you may request a return within this timeframe. To be eligible for a return, the item must be in its original condition, unused, with all tags attached, and in the original packaging. Additionally, you will need to provide the receipt or proof of purchase.
Return Process
To initiate a return, please contact our support team at 邮箱待定. Once your return is accepted, our team will provide you with a return label and detailed instructions on how and where to send the product. Please note that the return shipping costs will be your responsibility. We recommend using a trackable shipping method to ensure the safe return of the item.
Upon receiving the returned product, our team will conduct a thorough inspection, which may take 1-7 business days. Once the inspection is complete and the item meets our return policy criteria, we will issue a refund in the original form of payment or send you a replacement, depending on your preference.
Please note that items returned without prior authorization will not be accepted.
Damage, Wrong Products, Or Issues
We take great care in packaging and shipping your orders. However, if you receive a defective, damaged, or incorrect item, please contact us immediately at 邮箱待定. We will promptly assist you in resolving the issue by providing a replacement.
Exchanges
We only offer exchanges for products that are damaged, the wrong size, or defective. If you need to exchange an item, please reach out to our support team at 邮箱待定. We will guide you through the exchange process and ensure that you receive a replacement item that meets your satisfaction.
Restocking Fee
We do not charge a restocking fee on returns.
Return Shipping Fee
The return shipping fee must be borne by the customer himself.
Refund & Order Cancellation
If your product is still being processed, you may request an order cancellation and a full refund. However, if your order has already been fulfilled and you have received a DHL or Hermes tracking number, we kindly request that you wait until the package arrives before initiating the return process.
If you have any questions or require further assistance regarding returns and refunds, please don't hesitate to contact our support team at 邮箱待定. We are here to provide you with exceptional customer service and ensure your shopping experience with us is enjoyable.